At pryzon.xyz, we are committed to ensuring that you are completely satisfied with your purchase. Our warranty policy is designed to provide you with peace of mind when purchasing products from our website. Below, we outline the details of our warranty coverage, how to make a warranty claim, and our responsibilities.

1. Warranty Coverage

We offer a warranty on all of our products, covering defects in materials and workmanship. This warranty ensures that the products you buy from pryzon.xyz are free from manufacturing defects under normal use during the warranty period. The warranty does not cover damages caused by misuse, accidents, or external factors that fall outside the normal scope of intended use.

What’s covered under warranty?

• Defects in materials and workmanship.
• Functional issues that prevent the product from performing as expected.
• Issues that are not caused by misuse, mishandling, or accidental damage.

What’s not covered under warranty?

• Damage due to improper use, installation, or maintenance.
• Accidental damage, wear and tear, or misuse of the product.
• Products that have been altered or repaired by unauthorized personnel.
• Loss or theft of the product.
• Products that have exceeded the specified warranty period.

2. Warranty Period

The length of the warranty period depends on the type of product purchased. Generally, the warranty period ranges from 6 months to 2 years, depending on the item. The exact warranty period will be specified in your product’s documentation or the product page on pryzon.xyz.

How to check your warranty period:

• The warranty period is listed on the product page of each item.
• For certain products, the warranty period may begin from the date of purchase or from the date the product is delivered to you.

Please keep your order confirmation or proof of purchase, as it will be required when making a warranty claim.

3. Making a Warranty Claim

If you believe that your product is defective and qualifies for warranty coverage, please follow the steps below:

Step 1: Contact Us

To initiate a warranty claim, contact our customer service team at admin@pryzon.xyz or visit our Contact Us page on pryzon.xyz. When contacting us, please provide:

• Your order number or proof of purchase.
• A detailed description of the defect or issue with the product.
• Photographs or videos showing the issue (if applicable).
• Your contact details (name, address, phone number, etc.).

Step 2: Evaluation

Our team will evaluate the issue based on the information provided. We may request additional details or ask for the product to be returned for inspection. In some cases, we may also ask for photographic evidence to determine if the damage is due to a manufacturing defect.

Step 3: Resolution

Once your warranty claim is accepted, we will provide you with one of the following resolutions:

• Repair: If possible, we will repair the defective product at no additional cost.
• Replacement: If the product cannot be repaired, we will offer you a replacement of the same or similar item.
• Refund: In cases where a replacement is not available, or the product cannot be repaired, we may issue a full refund. Refunds are subject to approval based on the circumstances.

4. Return and Shipping

In the event of a warranty claim, we may require you to return the defective product. The product must be returned in its original packaging (if possible) and in the condition in which it was received.

Return Shipping Costs

• If the warranty claim is accepted, pryzon.xyz will cover the cost of return shipping.
• If the warranty claim is not accepted due to the product being outside the warranty scope (such as damage caused by misuse), the customer will be responsible for return shipping costs.

Please ensure that any returned products are properly packaged to avoid damage during transit.

5. Limitation of Liability

While we strive to provide high-quality products, we cannot be held liable for any indirect, consequential, or incidental damages that may arise from the use of products purchased from pryzon.xyz. This includes but is not limited to:

• Loss of profits.
• Personal injury.
• Property damage.
• Any damages arising from a product that was used improperly or outside its intended purpose.

Our liability is strictly limited to the repair, replacement, or refund of the product, as described in this warranty policy.

6. Warranty Transferability

The warranty on products purchased from pryzon.xyz is non-transferable. Only the original purchaser, who has registered the product with us, can make a warranty claim.

7. Warranty Registration

To ensure that your warranty is valid, it is essential to register your product with pryzon.xyz within 30 days of purchase. You can register your product by:

• Visiting the product registration page on our website.
• Providing your order number, purchase date, and product details.
• Providing any additional information as requested.

By registering your product, you will receive updates about any product recalls, warranty updates, or other important information related to your purchase.

8. Product Recalls

In the rare event that a product is recalled, pryzon.xyz will notify all registered customers of the recall via email and will provide instructions on how to return the product or exchange it for a replacement. Customers with recalled products will be entitled to a full refund or a replacement, depending on the situation.

9. Warranty and Consumer Rights

This warranty policy is in addition to your statutory rights under consumer protection laws. Nothing in this warranty policy affects your legal rights as a consumer, including the right to a replacement or refund for faulty goods under applicable consumer protection laws.

10. Contact Information

If you have any questions about the warranty policy or need assistance with a warranty claim, please contact us at:

• Address: 1925 Airport Wy S, Seattle, WA 98134, Hoa Kỳ
  Phone: +12063824300
  Email: admin@pryzon.xyz

11. Changes to Warranty Policy

pryzon.xyz reserves the right to modify this warranty policy at any time. Any changes to this policy will be posted on this page, and the revised policy will apply to all products purchased after the date of the revision. We encourage you to check this page periodically for updates.